Free Service Desk Solutions

We test and compare ten top players to help you find the right.

Free service desk solutions.

Interacting with customers can be a thorny problem in the age of covid 19 and a good help desk is a key component of the solution. Vision helpdesk is a cloud hosted all in one customer support software that comes with three solutions a help desk software satellite help desk and service desk which are designed to help you manage various channels such as email chat calls web forms and social media. Ticketing system self service portal knowledge base password reset remote control and more asset management built into your help desk to secure monitor manage and patch assets any deployment on prem cloud and single tenant. A service desk a call center contact center or help desk is a single point of contact for all users it requests and requirements.

It incorporates capabilities for ensuring a productive and efficient remote work experience including an award winning user friendly interface and a powerful service catalog. This special kind of software actively solves user problems incidents and answers. Minimal setup no server procurement setup or maintenance. Service desk software solutions are computer programs that make the service desk function more efficient and effective.

Customizable to meet your needs options to streamline tickets support your users and better work with your team using ticket rule automation. Standard help desk management ticket management email reporting dashboard customizable user portal. The help desk software provides a multi ticket management. Integrated with active directory let your end users log in to your.

The service desk is more focused on enabling business processes and providing integrated support for business impact with a focus on more formalized integrated business processes. The service desk isn t just a renamed help desk but rather acts as a point of contact for service requests problem management and configuration changes. Interacting with customers can be a thorny problem in the age of covid 19 and a good help desk is a key component of the solution. The free version s usp is the reporting functionality.

The best help desk software for 2020.